Our Approach
- Aim to meet your expectations and then exceed them.
- Agree with you on a plan and a budget for each work assignment you place with us.
- Monitor progress, so that we can discuss and agree with you any departure from our plan and/or budget as soon as possible.
Communications
To ensure you receive an efficient level of service from us, we will:
- Respond to any telephone call from you within one working day and reply to your correspondence (whether received by post, fax or e-mail) within three working days of receipt.
- Handle all your enquiries courteously and confidently.
- See to it that you have direct access during working hours to the member of our staff managing your work assignment.
- Communicate with you in a clear and precise manner.
- Respect your need for confidentiality.
Adding Value
To ensure that we provide you with added value, we will:
- Keep you informed about the progress of your assignment.
- Discuss with you, where appropriate new ideas for your business.
Quality Assurance
Because we believe quality service matters we will:
- Review your work assignment before it is completed so that we can make. sure that we have done all that we said we would do.
- On completing your work assignment, review our performance and carry out an appraisal of the member of our staff who has been working with you.
Cost Effective Service
- We will provide you with a value for money, cost effective and efficient service.
